Refund policy

At Puzzles Me Au, each puzzle is custom-made to order using your personal photos, which means we are unable to accept returns or offer refunds for change of mind.

Faulty or Damaged Items If your puzzle arrives damaged or there is a print quality issue, please contact us within 7 days of receiving your order and include a clear photo showing the damage or fault. Once we have reviewed your photo, we will arrange a replacement at no cost to you.

Incorrect Orders If we have made an error with your order, please contact us with a photo of the item received and we will send a replacement as quickly as possible.

How to Contact Us Please use our Contact Us page on our website before sending any items back. We will assess your situation and work with you to find the best resolution. Please do not send items back without contacting us first.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. In the case of a fault or damage, we will offer a replacement as our first resolution. In the event of a major failure as defined under the Australian Consumer Law, you may be entitled to a refund.